Help, I need some flowers!
Last minute order- Sheraton Ferncroft
Lobby arrangements for hotels are a favorite of retail florists (especially if they are standing orders). We have a local hotel that we enjoy working with that has been known to throw us a few curve balls. The hotel is a great account so we really try to please them.
We received a call on Wednesday evening that they would like an arrangement for the lobby table delivered on Thursday afternoon. It had to be beautiful because they had VIP’s coming in. We had a meeting to go over an interior plant proposal for them at 10:30 we could talk about the arrangement then. We met at 10:30 and left at 11:30. They received their arrangement at 3:00. How’s that for customer service? (see photos of the arrangements in the photo gallery)
The Ferncroft was happy, Nunans was happy and the VIP’s never knew that there was a “bustle in the hedgerow” about their arrival. That is customer service Nunans style. For more info about the hotel visit: www.sheratonferncroftresort.com